Coolray Heating and Cooling is an HVAC, Plumbing and Electrical Company in Nashville! We’re seeking service-focused Customer Service Representatives.

BENEFITS WE OFFER 

• $20-$24/Hr
• Paid Time Off (PTO)
• Health, Vision, and Dental
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term, and Long-Term Disability
• Monthly Bonus Programs
• Special Program Options: FSA, EAP, Legal Services, and Identity Theft

WHY COOLRAY?

Coolray is a part of a family of companies have been locally owned and operated since 1966.  Our team is comprised of exceptional people who are passionate about their talents and abilities. We challenge and channel team our members’ intelligence and ingenuity and provide them with a sense of, purpose & achievement!

WHO ARE YOU?

• High School Diploma or GED preferred
• 1-year customer service experience
• Bilingual is a plus
• Dispatchinng experince is a plus
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus.
• Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
• Must be able to work evenings and weekends when needed

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.

What will I do?

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file document 
• Take the extra mile to engage customer
• Explain features and benefits of the various products and services while soliciting information from the customers on their individual needs
• Schedule an appointment for one of our Sales Consultants to visit the customers home to provide an estimates for product and services
• Represent the company professionally, honestly, and ethically